The primary goal of this survey is to analyze the variety of digital public services put on offer in the selected regions of South East Europe. The survey aims to measure the relationship between institutions providing digital public services on the one hand and citizens and business on the other. The first part of the report describes the various public institutions in the regions – primary and secondary. The second part of the report introduces the various digital public services that are offered in the abovementioned institutions, as well as others that are relevant for the regions. Later on, the report provides data on the percentages of people using e-government services.

In Greece 72% of the population uses such services, compared to 25% of Bulgarian citizens and 47% of Austrian citizens. 46% of Slovenians use e-government services, as well as 29% of Macedonians. The percentage for Montenegro is somewhat in the middle – 30%. The percentage of businesses using digital public services is as follows: 83% of Greek businesses, 69% of Italian businesses, 85% - Austria, 93% - Slovenia, 67% - FYROM. The indicators for Bulgaria and Montenegro are the lowest - 42% and 41% respectively. In the next part of this section there are descriptions of the digital services provided by various businesses in the countries. The third part of the report identifies innovative digital public services – providing information on the beneficiaries, their implementation, technical details, costs and impact. Such examples are FTTH ZEP Kozani Project and ”E-payment” service in Greece; innovative interventions aimed at increasing the accessibility of e-government in Italy; “The desk of the entrepreneur” and various innovative projects in Bulgaria. Other examples include the “Citizen Card” in Austria; E-občina in Slovenia; “Fill The Street Hole” in FYROM.