South East Europe improved virtual accessibility through joint initiatives facilitating the rollout of broadband networks
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Good practice guide on virtual accessibility case studies in SEE

This Good Practice Guide has been produced by TECLA, within Task 5.1.2 of the SIVA project, whose goal is to contribute to the improvement of the accessibility of SEE territories through broadband services, supplementing physical accessibility and thus narrowing the “digital divide” in South East Europe.
The guide is intended to outline virtual accessibility scenarios and to put under the spotlight successful cases in the SEE area, in order to promote transferability within and beyond the project’s consortium.
Virtual accessibility stands for the access to or the use of information and communication technologies (ICT)1, in order to improve the digital divide of technologies, that is an economic inequality between groups, a social issue referring to the differing amount of information between those who have access to the Internet (especially broadband access) and those who do not have any access.
This guide is drafted following a methodology report, (Task 5.1.1 of the SIVA project) and the collection of successful case studies and good practices regarding virtual accessibility services and infrastructures in South East Europe.
Data and resources have been collected through primary research and desk research. The primary research was based on a survey addressed to selected field experts and key actors with the aim of producing sufficient evidence to identify good practices.
Instead, in order to cover evidence gaps in the identification of good practices from the primary research, the accessory desk research has been carried out to identify examples and relevant practices aimed at promoting and enhancing broadband access. The desk research was based on information coming from European and International institutions and portals, as well as independent research bodies, from journals and other academic and educational sources, from government and other national, regional and local administrations’ websites, from other business and industry sources and finally also from multinational ICT and consulting companies’ sites and researches.
Since the collection, identification and evaluation of practices on virtual accessibility involved two main aspects: one regarding broadband infrastructure, and one regarding services that valorise and require broadband infrastructure in order to be provided. Consequentially also the guide of good practices will be structured in two parts.
The total number of practices gathered through both the partners’ network and desk research amounts to 33 (shared between practices of broadband infrastructure and practices of broadband based services), a higher number than the 25-30 practices foreseen in the methodology.
The collection and identification of broadband practices involved not only the SIVA project partners’ countries and their territories, but also some other countries of the SEE area.


Author: Leonardo Colucci, TECLA


Updated: 09-06-2014 11:04


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The SIVA project is being funded under Priority Axis 3 – Improvement of the Accessibility of the South East Europe Programme, achieving the corresponding objectives through the Area of Intervention (AoI) 3.2 – Develop strategies to tackle the 'digital divide'.

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